Rural BPO Services

We offer our BPO services from rural parts of India, bringing jobs to people rather than bringing people to the jobs, there by curbing attrition, which is a major concern in the Business Process Outsourcing industry today. Although the work is carried on in a rural center, there is no compromise on the quality front. We are committed to adhering to the same level of service provided by urban centers. We offer - Data Management Services, Claims Processing, New Business, Membership and Enrollment Services, Financial Services Transaction Processing, Finance and Accounting, and Human Resources Support Services.

Rural-bpo

We work with you to identify the process or set of processes that are good candidates for outsourcing. For this, we employ a process selection methodology to discover outsourcing possibilities. You can then outsource a single process or a set of processes - in a steady growth approach.

  • Quality Assurance - Using our quality assurance process, we routinely exceed our clients' expectations for accuracy. Prior to delivery, your work passes through these levels of QA – Our workers double and triple check tasks, minimizing human error. The work site manager does initial QA.

    • Our workers double and triple check tasks, minimizing human error.

    • The work site manager does initial QA.

    • Firm Interactive QA team in India reviews the work.

    • Your Denver based account manager checks the project prior to its delivery

  • Competitive Pricing - We offer pricing low enough to beat the competition, and cut our clients’ overhead costs. Operating in Rural regions minimizes our operating costs – Infrastructure and Manpower, which in-turn translates to lower costs for our clients’ and increased purchasing power for our employees.

  • Confidentiality - We are committed to maintaining the integrity and confidentiality of our clients’ data and privacy of their information though adherence to the highest security standards. The following measures echo our unrelenting commitment towards managing information security.

    • All work sites require ID cards, use a visitor log and restrict access to registered workers.

    • All sites require manager approval for external memory or digital devices.

    • Paperless environment

    • Regular security audits

    • CCTV monitoring

     

Below is a list of BPO services we provide -

  • Data Management Services - including data capture, mapping, update, maintenance, and quality assurance of client information records and related processing

  • Claims Processing - including data capture, claim intake/notice of loss, claim adjudication, and quality audits for all claim types, including healthcare, dental, disability, property and casualty, and warranty claims

  • New Business, Membership and Enrollment Services - including information capture from new business applications, confirmation of required materials, validation of data, and performance of rules-based information processing

  • Financial Services Transaction Processing - including securities processing operations; annuity contract processing; reconciliation of cash, accounts, and fund positions; financial analysis; and client reporting

  • Finance and Accounting, and Human Resources Support Services - including accounts payable, accounts receivable, payment processing, reconciliations, general ledger transactions, analysis and reporting, administration support and reporting, resumé and candidate data management, web sourcing, candidate screening, and recruitment support

* *
* *
*
* *
* *