Infrastructure Services

We offer robust, flexible and cost-effective infrastructure solutions that bring business value to enterprise customers. Firm Interactive has a rich portfolio of service offerings across the infrastructure lifecycle of Plan, Build, Run and Monitor the infrastructure that supports your mission-critical business applications. The services cover the entire enterprise infrastructure technology landscape of Enterprise Computing, End-User Computing, Enterprise Networking, Enterprise Security and Infrastructure Applications. We offer – Data Center Management, Middleware Design and Build, Remote Infrastructure Management, and Service Desk Operation.


IT Operations Excellence combines CMMI, ITIL, Lean, and Six Sigma into daily operations to increase both performance and quality while driving sustainable improvement of your IT infrastructure operations.

Our clients typically realize savings of 25-40% by combining the right mix of onsite, near-shore, and offshore resources using Firm Interactive Global Delivery Model.

IT Infrastructure Services Offerings are as below -

  • Data Center Management - Data Center Services help you cut the costs of what is typically the most expensive area of your infrastructure while ensuring business continuity by rationalizing, consolidating, and pruning servers, applications, and data centers. Offerings include:

    • Data Center Solutions

    • Data Center Rationalization/Virtualization

    • Data Center Planning and Implementation

    • Data Center Core Infrastructure Assessment

    • Disaster Recovery and Business Continuity Services

  • Middleware Operation and Management - We offer Middleware architecture design and management for your Middleware components. It would be hard to build an exhaustive list of products we work on, but here are a few products that we work on – Weblogic, Websphere, Tomcat, JBoss, Netegrity, Siteminder, ESB Datapower, Oracle Coherence, Oracle Fusion etc.

  • Remote Infrastructure Management - Remote Infrastructure Management (RIM) ensures 24x7 access, monitoring, and management of the infrastructure that supports your mission-critical business applications. Remote Infrastructure Management services include:

    • Database Administration

    • Desktop Services

    • Messaging Systems

    • Network Management

  • Service Desk Operation - Service Desk Operations reduce the cost and complexity of service management with a single point of accountability. Firm Interactive consolidates responsibility for vendor management and service delivery across your entire technology stack, including hardware, networks, and applications. Firm Interactive ensures consistent service levels are met and provides transparency to outcomes. End-to-end service desk support includes:

    • Horizontal Level 1 Application Support

    • Functional Level 2+ Support

    • Full-Service Infrastructure Support

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